Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 189 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) “Is this a good time?”
3. 3.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) a quiet place for calls
5. 5.True or false: “saying your name first” shows good call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) speaking clearly
7. 7.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) calling late at night (d) hanging up without bye
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
10. 10.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
11. 11.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
12. 12.True or false: “saying your name first” shows poor call manners. (a) True (b) False
13. 13.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
16. 16.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
17. 17.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
18. 18.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
21. 21.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) hanging up without bye (d) shouting into the phone
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) muting when not talking (d) saying bye before ending
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at eye level (d) loud TV behind you
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) shouting into the phone
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at the ceiling (d) a quiet place for calls
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
32. 32.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) muting when not talking (d) loud TV behind you
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
37. 37.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) muting when not talking (d) saying bye before ending

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