Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 190 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) loud TV behind you (d) eating while on a call
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) saying your name first
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) calling late at night
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) a quiet place for calls
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
9. 9.True or false: “saying your name first” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) side talk during a call
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) loud TV behind you (d) shouting into the phone
13. 13.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
14. 14.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) hanging up without bye (d) camera at eye level
17. 17.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) speaking clearly (d) saying bye before ending
20. 20.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) loud TV behind you (d) camera at the ceiling
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) loud TV behind you (d) speaking clearly
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
27. 27.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
31. 31.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) loud TV behind you
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) camera at eye level
35. 35.True or false: “muting when not talking” shows good call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) “Is this a good time?” (d) eating while on a call
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) saying your name first
40. 40.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners

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