Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 20 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) muting when not talking
2. 2.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) calling late at night (d) side talk during a call
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
5. 5.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) hanging up without bye (d) eating while on a call
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
8. 8.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
9. 9.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) shouting into the phone
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) loud TV behind you (d) “Is this a good time?”
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) calling late at night
13. 13.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) calling late at night
20. 20.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
21. 21.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
22. 22.True or false: “side talk during a call” shows good call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) saying your name first (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) shouting into the phone (d) side talk during a call
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) “Is this a good time?” (d) a quiet place for calls
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) muting when not talking (d) speaking clearly
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) eating while on a call (d) saying your name first
35. 35.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) muting when not talking
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) saying bye before ending (d) side talk during a call
37. 37.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) side talk during a call
38. 38.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
39. 39.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners

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