Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 191 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) saying your name first (d) speaking clearly
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) hanging up without bye
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) hanging up without bye (d) eating while on a call
6. 6.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
7. 7.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) hanging up without bye (d) “Is this a good time?”
12. 12.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) loud TV behind you
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) shouting into the phone (d) saying bye before ending
17. 17.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) speaking clearly (d) a quiet place for calls
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) eating while on a call (d) camera at the ceiling
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) speaking clearly (d) side talk during a call
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) muting when not talking (d) camera at eye level
22. 22.True or false: “side talk during a call” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) calling late at night
30. 30.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) eating while on a call (d) muting when not talking
32. 32.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
33. 33.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
34. 34.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) saying bye before ending (d) shouting into the phone
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) shouting into the phone (d) camera at eye level
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.True or false: “saying your name first” shows poor call manners. (a) False (b) True

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