Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 192 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) calling late at night (d) eating while on a call
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) shouting into the phone
6. 6.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
8. 8.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) saying bye before ending
11. 11.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) muting when not talking
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at eye level (d) loud TV behind you
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
18. 18.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) calling late at night (d) eating while on a call
20. 20.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) speaking clearly (d) saying your name first
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) a quiet place for calls (d) loud TV behind you
22. 22.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
23. 23.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) shouting into the phone
24. 24.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) camera at the ceiling (d) speaking clearly
30. 30.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
33. 33.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) hanging up without bye
35. 35.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
37. 37.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) muting when not talking (d) shouting into the phone
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) loud TV behind you
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) eating while on a call

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