Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 193 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “side talk during a call” shows good call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) hanging up without bye
3. 3.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) camera at the ceiling
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) a quiet place for calls (d) “Is this a good time?”
10. 10.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) side talk during a call (d) speaking clearly
13. 13.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
16. 16.True or false: “calling late at night” shows poor call manners. (a) True (b) False
17. 17.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
18. 18.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
23. 23.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) calling late at night (d) eating while on a call
27. 27.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) muting when not talking
32. 32.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) camera at eye level
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) saying your name first (d) “Is this a good time?”
35. 35.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
36. 36.True or false: “camera at eye level” shows good call manners. (a) False (b) True
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
38. 38.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.True or false: “eating while on a call” shows good call manners. (a) False (b) True

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