Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 194 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) “Is this a good time?”
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) side talk during a call (d) camera at the ceiling
4. 4.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) “Is this a good time?” (d) a quiet place for calls
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) saying bye before ending (d) camera at the ceiling
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) camera at eye level (d) “Is this a good time?”
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) calling late at night
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) muting when not talking (d) calling late at night
13. 13.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
14. 14.True or false: “saying your name first” shows good call manners. (a) True (b) False
15. 15.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) camera at eye level
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying your name first (d) eating while on a call
20. 20.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
23. 23.True or false: “calling late at night” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) saying bye before ending (d) “Is this a good time?”
26. 26.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
27. 27.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
31. 31.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
32. 32.True or false: “eating while on a call” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at the ceiling (d) a quiet place for calls
34. 34.True or false: “muting when not talking” shows good call manners. (a) True (b) False
35. 35.True or false: “calling late at night” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) saying bye before ending (d) speaking clearly
39. 39.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) eating while on a call (d) loud TV behind you
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) calling late at night (d) loud TV behind you

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