Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 195 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
2. 2.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
4. 4.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) calling late at night (d) loud TV behind you
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
9. 9.True or false: “speaking clearly” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) camera at eye level
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.True or false: “saying your name first” shows poor call manners. (a) True (b) False
13. 13.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
17. 17.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) loud TV behind you
18. 18.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) camera at eye level
19. 19.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) calling late at night
20. 20.True or false: “calling late at night” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) muting when not talking (d) calling late at night
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) camera at eye level (d) side talk during a call
23. 23.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
24. 24.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
26. 26.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
27. 27.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) loud TV behind you (d) speaking clearly
31. 31.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) camera at the ceiling (d) eating while on a call
33. 33.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) eating while on a call (d) shouting into the phone
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) muting when not talking (d) eating while on a call
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) calling late at night
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) side talk during a call (d) “Is this a good time?”

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