Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 196 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) hanging up without bye (d) loud TV behind you
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
7. 7.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
8. 8.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) muting when not talking (d) camera at the ceiling
11. 11.True or false: “saying your name first” shows good call manners. (a) False (b) True
12. 12.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) saying bye before ending (d) saying your name first
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) camera at eye level (d) eating while on a call
19. 19.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) muting when not talking
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
21. 21.True or false: “muting when not talking” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) muting when not talking
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) camera at the ceiling (d) “Is this a good time?”
32. 32.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
34. 34.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) hanging up without bye (d) calling late at night
36. 36.True or false: “camera at eye level” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) muting when not talking (d) side talk during a call
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
39. 39.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) a quiet place for calls (d) “Is this a good time?”

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