Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 197 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) saying your name first (d) hanging up without bye
3. 3.True or false: “speaking clearly” shows good call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) “Is this a good time?” (d) saying bye before ending
7. 7.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) speaking clearly
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
12. 12.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) side talk during a call (d) camera at eye level
14. 14.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) camera at the ceiling (d) loud TV behind you
15. 15.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) camera at eye level (d) a quiet place for calls
17. 17.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) hanging up without bye (d) shouting into the phone
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) calling late at night (d) saying your name first
19. 19.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
20. 20.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) camera at eye level (d) “Is this a good time?”
25. 25.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
27. 27.True or false: “side talk during a call” shows good call manners. (a) False (b) True
28. 28.True or false: “camera at eye level” shows good call manners. (a) False (b) True
29. 29.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
32. 32.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
33. 33.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
35. 35.True or false: “muting when not talking” shows good call manners. (a) False (b) True
36. 36.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
38. 38.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) saying bye before ending (d) eating while on a call

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