Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 198 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) hanging up without bye
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) “Is this a good time?”
9. 9.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
11. 11.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) saying bye before ending (d) “Is this a good time?”
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
16. 16.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
17. 17.True or false: “speaking clearly” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) eating while on a call (d) muting when not talking
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) speaking clearly (d) shouting into the phone
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) saying your name first
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) side talk during a call (d) muting when not talking
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
31. 31.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) muting when not talking (d) loud TV behind you
33. 33.True or false: “muting when not talking” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) “Is this a good time?” (d) muting when not talking
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) camera at eye level (d) calling late at night
36. 36.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) muting when not talking (d) hanging up without bye
37. 37.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) “Is this a good time?” (d) speaking clearly

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students