Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 199 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
2. 2.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) a quiet place for calls (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) speaking clearly (d) saying your name first
6. 6.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) shouting into the phone (d) hanging up without bye
7. 7.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) camera at eye level
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) loud TV behind you (d) eating while on a call
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) speaking clearly
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) calling late at night (d) saying your name first
14. 14.True or false: “speaking clearly” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) side talk during a call (d) “Is this a good time?”
17. 17.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) side talk during a call (d) saying your name first
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
21. 21.True or false: “side talk during a call” shows good call manners. (a) True (b) False
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) loud TV behind you (d) speaking clearly
24. 24.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying bye before ending (d) loud TV behind you
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
29. 29.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
32. 32.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) hanging up without bye (d) loud TV behind you
36. 36.True or false: “saying your name first” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
38. 38.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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