Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 200 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
5. 5.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) camera at eye level
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) saying your name first (d) muting when not talking
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) loud TV behind you (d) muting when not talking
13. 13.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
15. 15.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) loud TV behind you (d) calling late at night
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
18. 18.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) saying bye before ending (d) loud TV behind you
19. 19.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
21. 21.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
22. 22.True or false: “calling late at night” shows good call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) shouting into the phone (d) muting when not talking
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
25. 25.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) side talk during a call (d) hanging up without bye
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) hanging up without bye (d) loud TV behind you
31. 31.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) eating while on a call
33. 33.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) camera at the ceiling (d) saying your name first
36. 36.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) calling late at night (d) hanging up without bye
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) side talk during a call
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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