Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 3 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) “Is this a good time?” (d) speaking clearly
2. 2.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
4. 4.True or false: “muting when not talking” shows good call manners. (a) True (b) False
5. 5.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
6. 6.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) side talk during a call
11. 11.True or false: “calling late at night” shows poor call manners. (a) True (b) False
12. 12.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
17. 17.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) calling late at night (d) hanging up without bye
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
19. 19.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
21. 21.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at the ceiling (c) muting when not talking (d) “Is this a good time?”
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) side talk during a call
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
28. 28.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) saying bye before ending
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) muting when not talking
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) “Is this a good time?”
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) hanging up without bye (d) muting when not talking
34. 34.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) camera at eye level (d) muting when not talking
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) side talk during a call (d) speaking clearly
36. 36.True or false: “eating while on a call” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) saying bye before ending (d) camera at eye level
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners

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