Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 21 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) “Is this a good time?” (d) speaking clearly
2. 2.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) speaking clearly (d) saying bye before ending
3. 3.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) saying your name first
11. 11.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) “Is this a good time?” (d) saying your name first
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) camera at the ceiling (d) loud TV behind you
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) shouting into the phone
18. 18.True or false: “calling late at night” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) a quiet place for calls
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
23. 23.True or false: “saying your name first” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
25. 25.True or false: “saying your name first” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) loud TV behind you
27. 27.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) shouting into the phone (d) loud TV behind you
28. 28.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
29. 29.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
30. 30.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) muting when not talking (d) calling late at night
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) calling late at night (d) “Is this a good time?”
33. 33.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
34. 34.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
35. 35.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) eating while on a call (d) hanging up without bye
37. 37.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
38. 38.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students