Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 201 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) side talk during a call
4. 4.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
5. 5.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) saying your name first (d) muting when not talking
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) side talk during a call (d) saying your name first
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
10. 10.True or false: “eating while on a call” shows good call manners. (a) False (b) True
11. 11.True or false: “calling late at night” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) hanging up without bye (d) saying your name first
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) camera at eye level (d) loud TV behind you
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.True or false: “speaking clearly” shows good call manners. (a) False (b) True
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) eating while on a call
21. 21.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) speaking clearly (d) shouting into the phone
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) loud TV behind you (d) side talk during a call
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
29. 29.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) speaking clearly (d) muting when not talking
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) saying your name first (d) speaking clearly
33. 33.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
35. 35.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.True or false: “side talk during a call” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) “Is this a good time?” (d) camera at eye level
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) shouting into the phone (d) “Is this a good time?”
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) hanging up without bye (d) speaking clearly

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