Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 202 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
3. 3.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) speaking clearly (d) calling late at night
7. 7.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) loud TV behind you (d) shouting into the phone
8. 8.True or false: “speaking clearly” shows good call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) muting when not talking
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) hanging up without bye (d) shouting into the phone
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) eating while on a call
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) muting when not talking (d) speaking clearly
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) saying your name first (d) camera at the ceiling
19. 19.True or false: “side talk during a call” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
21. 21.True or false: “camera at eye level” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) loud TV behind you
24. 24.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) loud TV behind you
26. 26.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) camera at the ceiling
28. 28.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) eating while on a call (d) hanging up without bye
30. 30.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
32. 32.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) a quiet place for calls (d) camera at eye level
36. 36.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) side talk during a call
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
39. 39.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
40. 40.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False

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