Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 205 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) camera at eye level (d) speaking clearly
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) camera at eye level
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) speaking clearly (d) camera at the ceiling
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.True or false: “muting when not talking” shows good call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) camera at the ceiling
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) a quiet place for calls (d) side talk during a call
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) saying bye before ending
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) saying bye before ending
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) hanging up without bye (d) saying bye before ending
22. 22.True or false: “eating while on a call” shows good call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) camera at the ceiling (d) calling late at night
24. 24.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
29. 29.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) “Is this a good time?” (d) camera at eye level
30. 30.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) hanging up without bye (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) saying bye before ending (d) “Is this a good time?”
33. 33.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) camera at the ceiling
35. 35.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) loud TV behind you (d) eating while on a call
37. 37.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) camera at eye level (d) saying your name first
39. 39.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) camera at the ceiling

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