Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 206 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) eating while on a call
4. 4.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) a quiet place for calls (d) “Is this a good time?”
5. 5.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
6. 6.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) a quiet place for calls (d) camera at the ceiling
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
8. 8.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) speaking clearly (d) calling late at night
11. 11.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) calling late at night (d) loud TV behind you
13. 13.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) a quiet place for calls (d) eating while on a call
15. 15.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) muting when not talking (d) saying bye before ending
18. 18.True or false: “calling late at night” shows poor call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) “Is this a good time?”
21. 21.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
22. 22.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) muting when not talking (d) saying your name first
23. 23.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
26. 26.True or false: “calling late at night” shows good call manners. (a) False (b) True
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) “Is this a good time?” (d) shouting into the phone
28. 28.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) saying bye before ending (d) eating while on a call
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) muting when not talking (d) side talk during a call
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) shouting into the phone
35. 35.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) shouting into the phone (d) side talk during a call
36. 36.True or false: “muting when not talking” shows good call manners. (a) False (b) True
37. 37.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) hanging up without bye (d) saying your name first
40. 40.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) loud TV behind you

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