Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 207 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.True or false: “calling late at night” shows good call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) shouting into the phone
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) shouting into the phone (d) muting when not talking
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
13. 13.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
17. 17.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) saying your name first (d) “Is this a good time?”
21. 21.📞 Which of these shows good call manners? (a) muting when not talking (b) side talk during a call (c) calling late at night (d) loud TV behind you
22. 22.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) eating while on a call (d) calling late at night
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
24. 24.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
26. 26.True or false: “calling late at night” shows poor call manners. (a) True (b) False
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) saying bye before ending (d) speaking clearly
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying bye before ending (d) speaking clearly
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
32. 32.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) calling late at night (d) camera at the ceiling
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) saying your name first
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) camera at the ceiling (d) camera at eye level
39. 39.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) a quiet place for calls (d) camera at eye level

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