Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 208 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) calling late at night (d) side talk during a call
3. 3.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) camera at the ceiling
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) saying bye before ending (d) hanging up without bye
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) side talk during a call (d) camera at eye level
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) camera at the ceiling (d) “Is this a good time?”
8. 8.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.True or false: “saying your name first” shows poor call manners. (a) False (b) True
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) shouting into the phone (d) saying your name first
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
13. 13.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) a quiet place for calls (d) speaking clearly
15. 15.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
16. 16.True or false: “side talk during a call” shows good call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
19. 19.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) muting when not talking
21. 21.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) loud TV behind you
22. 22.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) saying bye before ending
24. 24.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
25. 25.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) saying your name first (d) a quiet place for calls
26. 26.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
28. 28.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
30. 30.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) a quiet place for calls (d) eating while on a call
32. 32.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) loud TV behind you
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
35. 35.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
36. 36.True or false: “speaking clearly” shows good call manners. (a) False (b) True
37. 37.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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