Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 209 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) hanging up without bye
3. 3.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
4. 4.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
5. 5.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) camera at the ceiling (d) side talk during a call
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
7. 7.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
10. 10.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) “Is this a good time?”
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) a quiet place for calls (d) eating while on a call
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.True or false: “eating while on a call” shows good call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) camera at eye level (d) shouting into the phone
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) saying bye before ending
31. 31.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) a quiet place for calls (c) speaking clearly (d) “Is this a good time?”
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
33. 33.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) loud TV behind you (d) calling late at night
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True

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