Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 210 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) eating while on a call (d) saying your name first
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) calling late at night (d) saying bye before ending
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
7. 7.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
10. 10.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
12. 12.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) a quiet place for calls
14. 14.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) calling late at night (d) eating while on a call
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) camera at eye level (d) loud TV behind you
19. 19.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) hanging up without bye
20. 20.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) camera at the ceiling (d) side talk during a call
22. 22.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
23. 23.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) loud TV behind you (d) camera at the ceiling
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) speaking clearly (d) muting when not talking
30. 30.True or false: “calling late at night” shows poor call manners. (a) False (b) True
31. 31.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
32. 32.True or false: “camera at eye level” shows good call manners. (a) True (b) False
33. 33.True or false: “muting when not talking” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) speaking clearly (d) eating while on a call
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) “Is this a good time?”
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
38. 38.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) camera at the ceiling
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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