Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 22 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) saying bye before ending
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) calling late at night (d) speaking clearly
5. 5.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
7. 7.True or false: “side talk during a call” shows good call manners. (a) False (b) True
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) calling late at night (d) muting when not talking
11. 11.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) muting when not talking (d) shouting into the phone
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) shouting into the phone (d) saying bye before ending
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) eating while on a call (d) saying your name first
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) “Is this a good time?”
18. 18.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) a quiet place for calls (d) shouting into the phone
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) loud TV behind you (d) side talk during a call
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
24. 24.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
25. 25.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
28. 28.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) muting when not talking (d) “Is this a good time?”
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
35. 35.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) muting when not talking (d) calling late at night
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) saying your name first (d) eating while on a call
39. 39.True or false: “saying your name first” shows good call manners. (a) False (b) True
40. 40.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True

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