Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 211 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
2. 2.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
8. 8.True or false: “eating while on a call” shows good call manners. (a) True (b) False
9. 9.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
10. 10.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
11. 11.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
16. 16.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) a quiet place for calls (d) eating while on a call
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) calling late at night (d) shouting into the phone
18. 18.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) camera at the ceiling (d) eating while on a call
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) calling late at night
21. 21.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) muting when not talking
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) hanging up without bye (d) saying bye before ending
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) “Is this a good time?” (d) shouting into the phone
29. 29.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
31. 31.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) loud TV behind you (d) eating while on a call
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) hanging up without bye (d) eating while on a call
34. 34.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
35. 35.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) camera at the ceiling
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) camera at eye level (d) saying bye before ending
38. 38.True or false: “saying your name first” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) shouting into the phone (d) saying your name first
40. 40.True or false: “saying your name first” shows good call manners. (a) True (b) False

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