Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 212 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
4. 4.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) loud TV behind you (d) camera at the ceiling
8. 8.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) speaking clearly (d) camera at eye level
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) eating while on a call (d) muting when not talking
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
15. 15.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.True or false: “muting when not talking” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) speaking clearly (d) muting when not talking
20. 20.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
21. 21.True or false: “calling late at night” shows good call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying your name first (d) loud TV behind you
27. 27.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
31. 31.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) side talk during a call (d) shouting into the phone
33. 33.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
34. 34.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) calling late at night (d) loud TV behind you
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) speaking clearly
37. 37.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) “Is this a good time?”

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