Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 213 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) shouting into the phone (d) speaking clearly
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) “Is this a good time?”
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
6. 6.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
7. 7.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) camera at the ceiling (d) eating while on a call
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) calling late at night
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
12. 12.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
14. 14.True or false: “muting when not talking” shows good call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) calling late at night (d) loud TV behind you
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) a quiet place for calls
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) side talk during a call
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) speaking clearly
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at the ceiling (d) camera at eye level
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at the ceiling (d) “Is this a good time?”
25. 25.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
26. 26.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
28. 28.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
35. 35.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) camera at eye level (d) “Is this a good time?”
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) shouting into the phone

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