Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 214 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) saying your name first (d) side talk during a call
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) camera at eye level (d) calling late at night
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) saying your name first (d) loud TV behind you
9. 9.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) hanging up without bye (d) “Is this a good time?”
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) side talk during a call (d) hanging up without bye
14. 14.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
15. 15.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.True or false: “eating while on a call” shows good call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.True or false: “saying your name first” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
23. 23.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
24. 24.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) shouting into the phone
26. 26.True or false: “speaking clearly” shows good call manners. (a) False (b) True
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) hanging up without bye (d) saying bye before ending
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
34. 34.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
35. 35.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) calling late at night
37. 37.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying your name first (d) speaking clearly
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) a quiet place for calls

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