Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 217 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) camera at the ceiling
2. 2.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) camera at eye level (d) shouting into the phone
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) calling late at night (d) hanging up without bye
7. 7.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.True or false: “camera at eye level” shows good call manners. (a) False (b) True
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) hanging up without bye (d) shouting into the phone
13. 13.True or false: “eating while on a call” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
18. 18.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
23. 23.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) calling late at night (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) shouting into the phone (d) saying your name first
27. 27.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
28. 28.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) eating while on a call
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) saying your name first (d) loud TV behind you
33. 33.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) speaking clearly (d) hanging up without bye
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) muting when not talking (d) “Is this a good time?”
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) loud TV behind you
39. 39.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

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