Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 218 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
2. 2.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
3. 3.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) calling late at night
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) camera at the ceiling (d) shouting into the phone
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) muting when not talking (d) hanging up without bye
6. 6.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) speaking clearly (d) muting when not talking
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) “Is this a good time?” (d) a quiet place for calls
11. 11.True or false: “calling late at night” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) saying your name first
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) camera at eye level
17. 17.True or false: “camera at eye level” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
22. 22.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) side talk during a call (d) camera at the ceiling
23. 23.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) shouting into the phone (d) muting when not talking
25. 25.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
26. 26.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
27. 27.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) speaking clearly (d) “Is this a good time?”
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) loud TV behind you (d) calling late at night
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
33. 33.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying bye before ending (d) loud TV behind you
34. 34.True or false: “eating while on a call” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
36. 36.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) side talk during a call
37. 37.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
39. 39.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person

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