Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 219 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
2. 2.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) calling late at night (d) speaking clearly
3. 3.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
4. 4.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) saying your name first (d) calling late at night
5. 5.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) saying your name first
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.True or false: “saying your name first” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
13. 13.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
19. 19.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.True or false: “muting when not talking” shows good call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) shouting into the phone (d) camera at the ceiling
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
27. 27.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) side talk during a call
28. 28.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) calling late at night
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) loud TV behind you
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
32. 32.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) “Is this a good time?” (d) muting when not talking
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) camera at eye level (d) muting when not talking
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) calling late at night
37. 37.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) loud TV behind you
39. 39.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
40. 40.True or false: “side talk during a call” shows good call manners. (a) False (b) True

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