Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 220 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
2. 2.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
4. 4.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) loud TV behind you
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) speaking clearly (d) camera at eye level
6. 6.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) loud TV behind you (d) camera at eye level
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) calling late at night
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
13. 13.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
17. 17.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
18. 18.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
20. 20.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) calling late at night
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
25. 25.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
26. 26.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
29. 29.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) saying your name first
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) camera at the ceiling
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) camera at eye level (d) saying bye before ending
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) shouting into the phone (d) saying bye before ending
39. 39.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) a quiet place for calls (d) eating while on a call

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