Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 23 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) eating while on a call (d) muting when not talking
2. 2.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) a quiet place for calls (c) “Is this a good time?” (d) camera at eye level
3. 3.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) camera at the ceiling
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) saying bye before ending (d) muting when not talking
8. 8.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.True or false: “speaking clearly” shows good call manners. (a) True (b) False
14. 14.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) camera at eye level (d) saying bye before ending
15. 15.True or false: “muting when not talking” shows good call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) speaking clearly (d) saying your name first
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) shouting into the phone (d) speaking clearly
21. 21.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) calling late at night (d) saying bye before ending
24. 24.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
25. 25.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) side talk during a call (d) eating while on a call
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) a quiet place for calls
33. 33.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
35. 35.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
37. 37.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) muting when not talking (d) speaking clearly
38. 38.True or false: “camera at eye level” shows good call manners. (a) True (b) False
39. 39.True or false: “side talk during a call” shows good call manners. (a) True (b) False
40. 40.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) a quiet place for calls

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