Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 223 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
3. 3.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
10. 10.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
12. 12.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) camera at the ceiling
13. 13.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
14. 14.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
15. 15.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) saying your name first (d) hanging up without bye
17. 17.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
18. 18.True or false: “calling late at night” shows good call manners. (a) False (b) True
19. 19.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) muting when not talking (d) side talk during a call
21. 21.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) saying your name first
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) saying your name first (d) eating while on a call
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) shouting into the phone (d) eating while on a call
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) a quiet place for calls
30. 30.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) eating while on a call (d) side talk during a call
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) calling late at night (d) “Is this a good time?”
37. 37.True or false: “saying your name first” shows good call manners. (a) True (b) False
38. 38.True or false: “camera at eye level” shows good call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) hanging up without bye (d) calling late at night
40. 40.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners

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