Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 224 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
3. 3.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
4. 4.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) saying your name first (d) a quiet place for calls
5. 5.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) shouting into the phone (d) side talk during a call
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) a quiet place for calls
11. 11.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) shouting into the phone (d) eating while on a call
14. 14.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) speaking clearly (d) saying your name first
16. 16.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) calling late at night (d) speaking clearly
19. 19.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) calling late at night (d) camera at the ceiling
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
22. 22.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
24. 24.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
25. 25.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
27. 27.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) saying your name first (d) speaking clearly
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.True or false: “muting when not talking” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) a quiet place for calls (d) muting when not talking
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) saying bye before ending (d) saying your name first
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) a quiet place for calls (d) saying your name first
35. 35.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) saying your name first (d) “Is this a good time?”
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

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