Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 225 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
3. 3.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) loud TV behind you (d) saying bye before ending
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) speaking clearly (d) saying your name first
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) loud TV behind you (d) eating while on a call
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) calling late at night (d) loud TV behind you
11. 11.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
15. 15.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) calling late at night (d) side talk during a call
24. 24.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
26. 26.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) calling late at night (d) “Is this a good time?”
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) muting when not talking
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
32. 32.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
35. 35.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) calling late at night
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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