Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 226 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
3. 3.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) shouting into the phone (d) side talk during a call
6. 6.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
7. 7.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
12. 12.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) shouting into the phone (d) eating while on a call
14. 14.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) saying bye before ending (d) eating while on a call
15. 15.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
17. 17.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) saying your name first (d) “Is this a good time?”
20. 20.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
22. 22.True or false: “calling late at night” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) speaking clearly (d) shouting into the phone
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
25. 25.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) a quiet place for calls (d) saying bye before ending
33. 33.True or false: “speaking clearly” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) camera at the ceiling (d) “Is this a good time?”
35. 35.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) shouting into the phone (d) speaking clearly
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) calling late at night
40. 40.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True

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