Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 227 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
2. 2.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) speaking clearly
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
7. 7.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.True or false: “calling late at night” shows good call manners. (a) False (b) True
11. 11.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
12. 12.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
18. 18.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
19. 19.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) speaking clearly (d) saying bye before ending
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) a quiet place for calls (d) camera at the ceiling
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
24. 24.True or false: “speaking clearly” shows good call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) side talk during a call (d) hanging up without bye
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) a quiet place for calls (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) hanging up without bye (d) muting when not talking
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) saying bye before ending
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
32. 32.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) saying bye before ending (d) hanging up without bye
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
36. 36.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) saying bye before ending (d) calling late at night
40. 40.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners

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