Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 228 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) “Is this a good time?” (d) saying bye before ending
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) hanging up without bye (d) eating while on a call
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) camera at eye level
9. 9.True or false: “saying your name first” shows good call manners. (a) True (b) False
10. 10.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) shouting into the phone (d) eating while on a call
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) speaking clearly (d) a quiet place for calls
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) muting when not talking (d) eating while on a call
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying bye before ending (d) side talk during a call
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) camera at the ceiling (d) loud TV behind you
21. 21.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone
22. 22.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) speaking clearly
24. 24.True or false: “calling late at night” shows good call manners. (a) True (b) False
25. 25.True or false: “speaking clearly” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) loud TV behind you (d) calling late at night
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
30. 30.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
33. 33.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
35. 35.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
36. 36.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) a quiet place for calls (d) saying bye before ending
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
40. 40.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123

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