Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 229 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
2. 2.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) saying bye before ending (d) saying your name first
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
11. 11.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) loud TV behind you
13. 13.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) muting when not talking (d) saying your name first
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) loud TV behind you (d) shouting into the phone
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
18. 18.True or false: “muting when not talking” shows good call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) “Is this a good time?” (d) a quiet place for calls
21. 21.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) saying your name first
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) hanging up without bye (d) calling late at night
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) hanging up without bye (d) camera at eye level
30. 30.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
37. 37.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
38. 38.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
39. 39.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
40. 40.True or false: “side talk during a call” shows good call manners. (a) False (b) True

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