Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 230 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) camera at eye level (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) loud TV behind you (d) side talk during a call
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows poor call manners? (a) calling late at night (b) saying bye before ending (c) “Is this a good time?” (d) a quiet place for calls
7. 7.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) a quiet place for calls (d) loud TV behind you
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) speaking clearly (d) saying your name first
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) camera at eye level
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) side talk during a call (d) muting when not talking
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) speaking clearly
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
23. 23.True or false: “saying your name first” shows poor call manners. (a) False (b) True
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
25. 25.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
30. 30.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) hanging up without bye (d) eating while on a call
34. 34.True or false: “side talk during a call” shows good call manners. (a) False (b) True
35. 35.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
36. 36.True or false: “saying your name first” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
38. 38.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
39. 39.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
40. 40.True or false: “speaking clearly” shows good call manners. (a) False (b) True

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