Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 24 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.True or false: “saying your name first” shows good call manners. (a) True (b) False
5. 5.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) camera at the ceiling (d) loud TV behind you
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) speaking clearly (d) saying your name first
8. 8.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying your name first (d) camera at eye level
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) saying your name first (d) “Is this a good time?”
17. 17.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
18. 18.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) loud TV behind you (d) eating while on a call
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) muting when not talking (d) saying your name first
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
25. 25.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) camera at the ceiling
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
29. 29.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
31. 31.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
33. 33.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
34. 34.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) loud TV behind you
36. 36.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) speaking clearly
37. 37.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
38. 38.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) calling late at night

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