Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 233 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
2. 2.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) loud TV behind you (d) camera at the ceiling
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) camera at the ceiling (d) calling late at night
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
9. 9.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) camera at eye level (d) side talk during a call
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
13. 13.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) muting when not talking (d) speaking clearly
14. 14.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) muting when not talking (d) saying bye before ending
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
17. 17.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) calling late at night
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
20. 20.True or false: “speaking clearly” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
22. 22.True or false: “muting when not talking” shows good call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
26. 26.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) calling late at night (d) eating while on a call
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) “Is this a good time?” (d) camera at eye level
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) saying bye before ending (d) saying your name first
32. 32.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
33. 33.True or false: “calling late at night” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
35. 35.True or false: “camera at eye level” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
37. 37.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) “Is this a good time?”
38. 38.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone

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