Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 236 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) speaking clearly (d) saying bye before ending
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) hanging up without bye (d) camera at the ceiling
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.True or false: “side talk during a call” shows good call manners. (a) True (b) False
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
15. 15.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) saying bye before ending (d) camera at eye level
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) side talk during a call (d) camera at eye level
19. 19.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
21. 21.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) eating while on a call
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) hanging up without bye
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) speaking clearly (d) eating while on a call
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) a quiet place for calls (d) speaking clearly
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) muting when not talking (d) speaking clearly
33. 33.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) speaking clearly (d) hanging up without bye
34. 34.True or false: “calling late at night” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) saying your name first (d) muting when not talking
36. 36.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) camera at eye level (d) speaking clearly
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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