Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 237 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) muting when not talking (d) hanging up without bye
3. 3.True or false: “speaking clearly” shows good call manners. (a) True (b) False
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) shouting into the phone (d) camera at the ceiling
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
6. 6.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) eating while on a call (d) speaking clearly
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) calling late at night (d) camera at eye level
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
13. 13.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) a quiet place for calls (d) calling late at night
14. 14.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) a quiet place for calls (d) saying your name first
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) side talk during a call (d) speaking clearly
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.True or false: “saying your name first” shows poor call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) camera at the ceiling (d) muting when not talking
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
23. 23.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
25. 25.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
26. 26.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) shouting into the phone (d) calling late at night
27. 27.True or false: “camera at eye level” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) hanging up without bye
31. 31.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) shouting into the phone (d) hanging up without bye
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
35. 35.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
37. 37.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) saying your name first (d) muting when not talking
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
39. 39.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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