Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 238 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
3. 3.True or false: “saying your name first” shows poor call manners. (a) True (b) False
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) hanging up without bye
9. 9.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
10. 10.True or false: “muting when not talking” shows good call manners. (a) True (b) False
11. 11.True or false: “side talk during a call” shows good call manners. (a) False (b) True
12. 12.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) side talk during a call (d) hanging up without bye
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.True or false: “camera at eye level” shows good call manners. (a) True (b) False
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
16. 16.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
19. 19.True or false: “saying your name first” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) camera at eye level
21. 21.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) saying your name first (d) camera at eye level
23. 23.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) saying your name first (d) camera at the ceiling
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) loud TV behind you (d) shouting into the phone
26. 26.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
27. 27.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) camera at eye level (d) saying your name first
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) muting when not talking (d) hanging up without bye
31. 31.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
36. 36.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) saying bye before ending (d) shouting into the phone
38. 38.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners

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