Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 239 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) calling late at night (d) shouting into the phone
3. 3.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
4. 4.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
5. 5.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) side talk during a call
9. 9.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
13. 13.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) camera at eye level
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) eating while on a call (d) saying your name first
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) a quiet place for calls
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
21. 21.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) camera at eye level
22. 22.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
24. 24.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) side talk during a call (d) saying your name first
26. 26.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) a quiet place for calls (d) calling late at night
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) camera at the ceiling (d) shouting into the phone
31. 31.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
32. 32.True or false: “camera at eye level” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
34. 34.True or false: “calling late at night” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) saying your name first (d) side talk during a call
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) loud TV behind you (d) side talk during a call
40. 40.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners

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