Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 240 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) saying your name first (d) muting when not talking
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
3. 3.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) a quiet place for calls (d) shouting into the phone
4. 4.True or false: “side talk during a call” shows good call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) saying bye before ending (d) speaking clearly
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) shouting into the phone (d) “Is this a good time?”
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) saying your name first (d) hanging up without bye
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
13. 13.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
14. 14.True or false: “saying your name first” shows poor call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) a quiet place for calls (d) hanging up without bye
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) speaking clearly (d) muting when not talking
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) shouting into the phone (d) saying your name first
21. 21.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) calling late at night (d) camera at eye level
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) shouting into the phone (d) loud TV behind you
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) camera at the ceiling
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
32. 32.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) saying bye before ending (d) saying your name first
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
35. 35.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
39. 39.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

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