Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 25 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
3. 3.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) speaking clearly (d) camera at eye level
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) saying your name first (d) camera at the ceiling
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at eye level (d) eating while on a call
16. 16.True or false: “saying your name first” shows good call manners. (a) True (b) False
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
18. 18.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) camera at eye level (d) saying your name first
19. 19.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying your name first (d) shouting into the phone
26. 26.True or false: “camera at eye level” shows good call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) speaking clearly
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) shouting into the phone (d) camera at the ceiling
32. 32.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
36. 36.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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