Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 241 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) speaking clearly (d) side talk during a call
2. 2.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) a quiet place for calls (d) speaking clearly
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
6. 6.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) saying your name first (d) muting when not talking
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) loud TV behind you (d) eating while on a call
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) muting when not talking (d) speaking clearly
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) saying bye before ending (d) loud TV behind you
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
18. 18.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) side talk during a call (d) camera at the ceiling
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) muting when not talking
22. 22.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) hanging up without bye (d) side talk during a call
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) side talk during a call (d) hanging up without bye
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) calling late at night (d) muting when not talking
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) eating while on a call
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
30. 30.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) loud TV behind you
33. 33.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
34. 34.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) hanging up without bye (d) camera at eye level
36. 36.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) camera at eye level (d) camera at the ceiling
37. 37.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) a quiet place for calls (d) shouting into the phone
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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